We can help
Support
For account, subscription, data, privacy, or app issues, email Pawbi support and include the details below so we can troubleshoot quickly.
Common Requests
Subscriptions
Use Restore Purchases in the app. Billing, refunds, and cancellation are managed through your Apple App Store account.
Account recovery
Sign in again with the same Apple account used originally. Apple private relay emails can still map to the same account.
Data deletion
Email us from the address connected to your account and request account deletion or specific data deletion.
Support Email Template
App version:
iPhone model:
iOS version:
Apple ID email or private relay email:
What happened:
What you expected:
Screenshots or screen recording if available:Emergency Pet Care
Pawbi support cannot provide emergency medical advice. If your pet has urgent symptoms, contact a licensed veterinarian or emergency clinic immediately.